Private Driver FAQs

Select “Plan My Driver Day” on our Private Driver page. Enter your trip details, choose a vehicle preference if you wish, and review the optional extras. Select “Add to cart,” then “Go to Cart.” Enter your contact details and select “Request this booking.” No payment is collected when you request a quote.

No. The online form collects your plans and contact details in one place. Use “Tell us your itinerary” to describe your stops, activities, meal breaks, reservations and special requests. Our team will review your request and follow up if anything needs clarification.

Enter your date, start time, pick-up location, requested hours, luggage, adults and children. Add each child’s age and describe your itinerary. You can enter a drop-off location, select “Same as pick-up,” or leave the drop-off open if you are unsure. At the cart, provide your full name, email, phone with country code, and the lead traveller’s country of citizenship.

Yes. The Vehicle step shows options for your passenger count. Choose your preferred vehicle or continue without selecting one and let us help. Your selection is a preference; we confirm the available vehicle in your quote.

We’ll respond within 24 hours of receiving your request. Our team reviews your route, requested hours and vehicle arrangements so you can assess the proposed plan and price before committing.

No. It sends a quote request and does not guarantee availability. Review our quote, agree on the itinerary and terms, and follow the payment and confirmation instructions we provide. Your booking is confirmed only when Green Road issues confirmation.

A private transfer is arranged for a specific journey between locations. A private driver service reserves a vehicle and driver for an agreed itinerary and number of hours, making it suitable for several visits, appointments or stops during the day.

Yes. Share your meetings, errands, sightseeing stops or evening plans in the online itinerary field. Include any fixed appointment or reservation times so we can review the schedule and travel time.

Green Road accepts requests starting in San José and the Greater Metropolitan Area, Jacó, Manuel Antonio, La Fortuna and Guanacaste. Enter your exact pick-up location in the form. Availability and the proposed route are reviewed for each request.

Yes. Describe where you would like to go and your planned drop-off in the form. Your day does not have to stay within the starting area, but the route must fit the agreed hours and practical driving distances. We’ll review the plan before quoting.

Your price depends on the requested hours, route, travel distance and vehicle. Submit your plans online for a custom quote. The same approach applies to our other starting areas; there is no single day rate that fits every itinerary.

No. Your quote sets out the agreed itinerary, hours and arrangements. Include all planned stops and waiting time in your request so we can allow for the full day. Do not assume that additional destinations or extra hours are included.

Yes. Tell us what you would like to do, even if the order is undecided. Include your priorities and any booked entry times. Our team can review the route and suggest a practical schedule as part of preparing your quote.

Yes. Use “Request another private driver service” in the Trip step to add another day and its plans. Each service is quoted separately. If your trip needs consecutive days or overnight arrangements, explain this in your itinerary so we can review availability and any related costs.

Tell us how long you expect each stop to take. Planned waiting should be accounted for within your requested hours and confirmed in the quote. Waiting is not unlimited; review the agreed schedule and any extra-time charges before confirming.

These are not automatically included in a private driver request. Mention anything you would like arranged in the itinerary field. Review your quote to see exactly what is included, what costs extra, and what you need to book separately.

A driver service does not automatically include a dedicated tour guide or guided visits inside attractions. If you would like guiding, request it in the itinerary field so we can confirm whether it can be arranged and quote it separately.

Yes. Enter each child’s age and describe any child-seat requirements in the itinerary field. Also tell us about mobility equipment, luggage dimensions or boarding assistance you may need. We’ll review the suitable vehicle and arrangements before you confirm.

Add driver-language, Wi-Fi or other preferences to your itinerary notes. You can also review the optional items in the Extras step before adding the service to your cart. Special requests and selected extras are subject to confirmation in your quote.

Tell us about changes as early as possible. Additional stops or hours depend on availability and the route, and may change the price. Agree on any revised arrangements and charges before the extra service begins.

Refer to the terms provided with your quote and booking confirmation, and contact Green Road with your booking reference. Changes may affect availability and price. Cancellation conditions and any applicable charges are those stated for your booking.