Privacy Policy

Green Road Travel Group LLC
Effective date: November 10, 2026

1. Who We Are

Green Road Travel Group LLC is responsible for the personal information we collect and use through www.greenroadcr.com, our booking services, and our communications.

For privacy questions or requests, contact info@greenroadcr.com.

2. Information We Collect

Depending on your inquiry or reservation, we may collect:

• Your name, email address, telephone number, and nationality.
• Travel dates, flight details, pickup and drop-off locations, passenger information, and service preferences.
• Messages and special requests, including relevant accessibility or dietary information you choose to provide.
• For private aviation reservations, passenger details such as passport information, date of birth, and weight.
• Payment amounts, transaction references, payment status, and related accounting records.

We may also process technical information, such as IP addresses, browser and device information, pages visited, and security records. Where applicable, we record acceptance of booking terms.

If you provide information about other travelers, you should have their authorization and inform them about this Privacy Policy. Please provide sensitive information only when necessary for the requested service.

3. How We Use Information

We use information to respond to inquiries, prepare quotations, manage reservations and payments, arrange services, communicate with travelers, and provide customer support.

We also use information to maintain necessary records, comply with legal obligations, protect our systems, prevent fraud, and address complaints or disputes.

Where applicable law requires a legal basis, processing may rely on performing a contract, legal obligations, legitimate interests, or consent, as appropriate.

4. Who Receives Information

We may share relevant information with:

• Service providers contracted to arrange or deliver services for your reservation.
• Payment processors and banks handling payments, refunds, or payment disputes.
• Technology and communications providers supporting our website, reservations, records, and communications.
• Professional advisers or public authorities where necessary or legally required.

We limit information shared with service providers to what is reasonably necessary for their role.

When you pay through an external payment platform, that platform processes the payment details you enter. Our reservation system receives relevant transaction information but does not store your full payment card number or security code.

5. Website Analytics, Cookies, and Communications

With your consent, our website uses Google Analytics 4 and Google Ads, provided by Google. Google Analytics helps us understand how visitors use the website and improve its content and functionality. Google Ads helps us measure which of our advertisements bring visitors and booking requests. They receive information such as pages visited, referring websites, the advertisement click that brought you to our website, approximate location, and device and browser details. We do not send your name, email address, telephone number, messages or payment links to Google Analytics or Google Ads, and we have not enabled personalized advertising or remarketing. You can withdraw consent at any time through "Cookie settings" on our website.

The website also uses cookies and similar browser storage technologies to support relevant functions. Further details are provided in our separate Cookie Policy.

We use your contact information to communicate about inquiries, reservations, payments, and services. Any promotional communications are subject to applicable requirements. You may ask us to stop promotional communications by contacting info@greenroadcr.com.

Acceptance of booking Terms and Conditions does not constitute consent to optional marketing or advertising tracking.

6. Retention, Security, and International Processing

Retention depends on the type of information, the purpose for which it is processed, applicable recordkeeping requirements, and any outstanding reservation, claim, or dispute. Different records may therefore be retained for different periods.

We use reasonable safeguards to protect personal information. However, no method of transmission or storage is completely secure.

Information may be processed in the United States, Costa Rica, and other countries where relevant service providers operate. Where required, international processing is subject to applicable data protection requirements.

7. Your Rights and Policy Updates

Depending on applicable law, you may have rights to access, correct, delete, or receive a copy of your personal information; object to or restrict certain processing; or withdraw consent where processing relies on consent.

To make a request, contact info@greenroadcr.com. We may need to verify your identity or authority. Requests are subject to applicable legal requirements and exceptions, including necessary record retention. Where applicable, you may also lodge a complaint with the relevant data protection authority.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The effective date identifies the current version. We will provide additional notice or request consent where required.