Terms & Conditions

Green Road Travel Group LLC – Terms and Conditions

Effective date: October 14, 2026

1. Company Information and Contracting Entity

Green Road Travel Group LLC (“Green Road,” “we,” “us,” or “our”) is a limited liability company duly organized and existing under the laws of the State of Wyoming, United States of America.

Green Road operates as an international travel services company offering reservations and arrangements for private ground transportation, private chauffeur services, tours, excursions, and other travel-related experiences through its official website, www.greenroadcr.com, and authorized booking channels.

By making a reservation with Green Road, customers enter into a contractual relationship with Green Road Travel Group LLC, which is responsible for processing reservations, collecting payments, and issuing booking confirmations.

Travel services may be coordinated, managed, or performed by independent local service providers or designated operational partners in the destination country. Such providers are responsible for performing their respective services in accordance with applicable local laws, licensing requirements, operational standards, and insurance obligations.

The identity and role of the designated local coordinator or service operator may be specified in the customer's booking confirmation or accompanying travel documentation.

Nothing in these Terms and Conditions excludes or limits any responsibility or consumer rights that cannot lawfully be excluded.

2. Services and Independent Local Operators

Green Road Travel Group LLC offers travel-related services in Costa Rica, including private ground transportation, private chauffeur services, airport transfers, tours, excursions, adventure activities, private aviation arrangements, and other customized travel experiences.

Green Road may arrange, coordinate, and fulfill reservations through qualified local companies, independent operators, transportation providers, tour operators, aviation companies, or designated operational partners.

These providers may be responsible for the direct execution of their assigned services, including the provision of vehicles, equipment, personnel, operational supervision, and compliance with applicable local regulations.

Green Road requires its service providers to maintain the licenses, permits, authorizations, and insurance coverage applicable to the services they perform.

Depending on the nature of the reservation and operational availability, services may be performed directly by a designated local partner or assigned to another qualified independent provider.

The identity of the local service coordinator and, where applicable, the operating provider may be communicated through the booking confirmation or accompanying service documentation, subject to any applicable pre-booking disclosure requirements.

All services are subject to the descriptions, inclusions, exclusions, schedules, and conditions expressly stated in the customer's confirmed reservation.

The engagement of local service providers does not, by itself, create a direct contractual relationship between the customer and such providers, unless expressly indicated in the booking documentation or required by applicable law. It does not exclude any legal rights or responsibilities arising from the performance of the services.

3. Reservations, Payments and Booking Confirmations

3.1. Reservations

Reservations may be made through Green Road Travel Group LLC's official website, www.greenroadcr.com, or through its authorized communication and booking channels.

All reservations are subject to service availability, accurate customer information, and acceptance of the applicable Terms and Conditions.

A reservation request, quotation, or availability inquiry does not constitute a confirmed booking until Green Road has issued the corresponding booking confirmation.

3.2. Payments

Payments for services booked through Green Road are processed in United States Dollars (USD), unless otherwise specified in the applicable quotation.

Green Road Travel Group LLC acts as the contracting and payment-collecting entity for reservations made through its authorized channels.

Online payments may be processed through secure third-party payment service providers.

Certain services, including private aviation, customized itineraries, and special travel arrangements, may require deposits, advance payments, or specific payment schedules, as communicated before the reservation is confirmed.

3.3. Booking Confirmations

Once a reservation has been accepted and the applicable payment requirements have been satisfied, Green Road will issue an electronic booking confirmation.

The confirmation will include the relevant service details, such as the service description, travel date, scheduled time, pickup and drop-off locations where applicable, passenger information, and any specific conditions associated with the reservation.

The booking confirmation may also identify the designated local service coordinator and the provider responsible for directly performing the service.

Such information will be provided in accordance with applicable disclosure requirements and may be updated when operational circumstances require a change of provider, without materially altering the confirmed service.

3.4. Local Service Coordination and Execution

Services arranged by Green Road may be coordinated or performed by designated local operational partners or qualified independent service providers.

Where applicable, the customer's booking confirmation or accompanying service documentation will identify the designated local coordinator, including its registered business name and relevant corporate identification.

The identification of a local coordinator or operating provider does not, by itself, replace Green Road Travel Group LLC as the contracting entity or modify the contractual terms accepted by the customer.

3.5. Customer Information and Verification

Customers are responsible for providing accurate reservation information, including passenger details, travel schedules, flight information, pickup locations, and any special service requirements.

Customers should review their booking confirmation and promptly notify Green Road of any discrepancies.

Any subsequent modifications to a confirmed reservation will be handled in accordance with the applicable booking modification and cancellation provisions.

4. Prices, Changes, Cancellations and Refunds

4.1. Prices and Currency

All prices displayed by Green Road Travel Group LLC are quoted in United States Dollars (USD), unless otherwise specified.

Our pricing is all-inclusive and covers all applicable taxes and mandatory fees associated with the confirmed service. Optional services or additional requests, if available, will be quoted separately and charged only upon customer approval.

The total price and any applicable taxes, mandatory fees, or additional charges will be disclosed before payment.

Prices for confirmed reservations remain unchanged unless the customer requests modifications or agrees to additional services.

4.2. Reservation Modifications

Customers may request changes to confirmed reservations, including travel dates, pickup times, routes, passenger details, or service arrangements.

All modifications are subject to availability and confirmation by Green Road.

No administrative modification fee will apply to changes that do not involve cancellation of an existing service. Any applicable price difference or disclosed third-party cost must be accepted by the customer before the modification is confirmed.

4.3. Customer Cancellations

Customers may cancel confirmed reservations by contacting Green Road through its official communication channels.

Unless otherwise specified in the booking confirmation or accepted special conditions, the following cancellation policy applies:

The 7% administrative cancellation fee covers reservation management, coordination, payment processing, and associated administrative expenses.

Cancellation deadlines are calculated according to the scheduled service start time in Costa Rica (UTC−6).

4.4. Special Group Activities

Bookings for tours, excursions, or recreational activities involving groups of 10 or more participants may be subject to specific payment, modification, and cancellation conditions.

Any special conditions will be clearly communicated to the customer and must be accepted before payment.

4.5. Cancellations by Green Road or Service Providers

If Green Road or an assigned service provider is unable to deliver a confirmed service, Green Road will seek to arrange a suitable alternative.

If no acceptable alternative is available, the customer will receive a full refund for the service not provided, subject to any applicable mandatory legal rights.

4.6. Refund Processing

Approved refunds will be issued to the original payment method, normally within five business days following confirmation of the applicable refund.

Additional processing time may be required by the customer's financial institution or payment provider.

4.7. Flight Delays and Rescheduling

In the event of an airline delay affecting a scheduled airport transfer, Green Road will make every reasonable effort to accommodate or reschedule the service within the same calendar day, subject to operational availability.

If the customer's arrival is postponed to a different calendar date, the original reservation will generally be subject to a 100% cancellation charge, and a new reservation will be required, subject to availability, applicable rates, and customer confirmation.

However, Green Road may, at its discretion, offer alternative arrangements or waive applicable cancellation charges on a case-by-case basis, taking into consideration the circumstances of the disruption, timely communication from the customer, and operational availability.

Any exception will be subject to confirmation by Green Road and applicable mandatory consumer rights.

4.8. Mandatory Consumer Rights

Nothing in this cancellation and refund policy excludes or restricts cancellation, withdrawal, refund, or other consumer rights that cannot lawfully be waived under applicable legislation.

5. Service Operations, Safety and Customer Responsibilities

5.1. General Service Conditions

All services arranged through Green Road Travel Group LLC are provided according to the descriptions, schedules, routes, inclusions, and conditions specified in the customer's confirmed reservation.

Services may be coordinated or performed by designated local partners or qualified independent operators, depending on operational requirements and availability.

Green Road reserves the right to assign or substitute service providers when necessary, provided that the confirmed service category and essential characteristics are maintained.

5.2. Airport Transfers and Waiting Time

For airport pickups, flight arrival information will be monitored whenever accurate flight details have been provided.

A complimentary waiting period of up to 90 minutes from the flight's actual landing time is included.

Additional waiting time may be arranged, subject to availability and customer approval, at a rate of USD 25 per hour, all mandatory fees included.

Customers are responsible for providing accurate flight information and promptly communicating any relevant changes.

5.3. Hotel and Other Pickup Locations

For pickups at hotels, private residences, or other designated locations, customers must be ready at the confirmed pickup time.

A complimentary waiting period of 15 minutes will apply. Additional waiting time or rescheduling may be subject to availability and additional charges communicated to the customer.

5.4. Luggage and Personal Belongings

Unless otherwise specified, each passenger may travel with one standard checked suitcase weighing up to 23 kg (50 lb) and one carry-on item.

Oversized luggage, surfboards, sporting equipment, wheelchairs, or other special items must be communicated before the reservation is confirmed to ensure appropriate vehicle capacity.

Personal belongings found in vehicles or during services will be held by the local service operator for a maximum of 30 calendar days from the date they are recovered.

Customers may request the return of their belongings through an agreed delivery or shipping method, subject to availability and prior acceptance of any associated costs.

Green Road will make reasonable efforts to assist with the recovery and return of reported lost items. Unclaimed belongings may be disposed of after the retention period, subject to applicable law.

Nothing in this provision excludes liability for loss or damage where legally applicable.

5.5. Child Safety Seats

Child safety seats are available upon request during the booking process at an additional charge of USD 10 per seat, per transfer, subject to availability.

Customers traveling with children are encouraged to communicate their ages and any specific seating requirements in advance.

Customers may also bring their own appropriate child safety seats at no additional charge.

The use of child safety seats is subject to applicable local transportation safety regulations.

5.6. Additional Stops, Optional Extras and Enhanced Experiences

Reasonable short stops during private ground transportation may be accommodated according to the route and duration of the service.

Customers may purchase optional extras during the booking process, including additional service time, beverages, and other products or services displayed as available.

Selected routes may also offer specially curated add-ons designed to enhance the travel experience and allow customers to make the most of their journey.

All extras and add-ons are entirely optional and presented as recommendations only. Customers are under no obligation to purchase them.

Additional stops, route modifications, or extended service time requested after booking may incur a charge of USD 30 per additional hour, all mandatory fees included, subject to operational availability and prior customer approval.

Any optional purchase will be included in the total reservation price only when expressly selected and accepted by the customer.

5.7. Passenger Conduct and Safety

Passengers must follow reasonable safety instructions issued by drivers, guides, pilots, and other authorized service personnel.

Smoking, vaping, illegal substances, and conduct that compromises the safety of passengers, personnel, or equipment are prohibited.

Service providers may refuse or discontinue a service when a passenger's conduct presents a genuine safety risk or materially violates applicable service conditions.

A cleaning fee of USD 50 may apply when extraordinary cleaning is required due to passenger conduct.

5.8. Tours, Activities and Aviation Services

Tours, excursions, adventure activities, charter flights, and helicopter services are subject to the operational and safety requirements of their respective service providers.

Participation may be subject to age restrictions, physical requirements, weather conditions, equipment limitations, or other safety considerations communicated to customers.

Pilots, guides, and authorized operators retain responsibility for operational safety decisions within their professional authority.

Customers must comply with applicable safety instructions and disclose relevant participation requirements before the service.

5.9. Customer Responsibilities

Customers are responsible for providing accurate booking information, arriving at designated meeting points on time, and communicating special requirements that may affect service arrangements.

Customers must ensure that all members of their traveling party are informed of the applicable service conditions.

Failure to provide essential information or comply with reasonable safety requirements may result in service modifications, additional charges, or cancellation, subject to applicable law.

5.10. Gratuities

Gratuities are not included in the service price and remain entirely at the customer's discretion.

6. Liability, Insurance and Incident Management

6.1. Local Service Providers and Operational Responsibilities

Green Road Travel Group LLC arranges travel services through designated local operational partners and qualified independent service providers.

Each service provider is responsible for the safe and proper execution of its assigned services, including the operation of vehicles, equipment, facilities, and the conduct of its personnel, in accordance with applicable local laws and regulations.

The engagement of local providers does not automatically transfer or eliminate any legal responsibilities that may apply to Green Road Travel Group LLC.

6.2. Licensing and Insurance Requirements

Green Road requires its local service providers to maintain the licenses, permits, authorizations, and insurance coverage legally required for their respective operations.

In the event of an accident, injury, or property damage arising from the performance of a service, the insurance policies maintained by the operating provider will be the initial point of reference for reporting and processing claims, where applicable.

Insurance coverage, compensation, and claim eligibility are subject to the terms, exclusions, and limits of the applicable policies and governing law.

6.3. Accidents and Incidents in Costa Rica

Accidents, injuries, or operational incidents occurring during services performed in Costa Rica will ordinarily be addressed initially through the local service provider involved and the appropriate local authorities, emergency services, or insurance representatives, as circumstances require.

Customers should promptly report any incident to the operating provider and Green Road, providing relevant information and supporting documentation when reasonably available.

Green Road will make reasonable efforts to facilitate communication and coordination with the local provider and its insurance representatives.

6.4. Liability of Green Road Travel Group LLC

Green Road Travel Group LLC acts as the contracting entity responsible for arranging and confirming the travel services purchased through its authorized booking channels.

The direct operation of transportation, tours, aviation services, and other activities may be performed by separate local service providers exercising operational control over their respective services.

Responsibility for an incident will be determined according to the circumstances, the conduct of the parties involved, the contractual arrangements, and applicable law.

Green Road shall remain responsible for its own acts, omissions, and contractual obligations to the extent required by law.

Nothing in these Terms and Conditions is intended to exclude or restrict liability that cannot lawfully be limited.

6.5. Safety Decisions and Service Interruptions

Drivers, guides, pilots, and other authorized operating personnel retain authority to make reasonable safety-related decisions during the performance of their services.

Services may be modified, delayed, suspended, or discontinued when necessary to address weather conditions, mechanical issues, operational restrictions, passenger conduct, or other circumstances affecting safety.

Any resulting changes, alternative arrangements, or refunds will be handled according to the circumstances, the applicable booking conditions, and mandatory legal requirements.

6.6. Claims and Incident Resolution

Customers are encouraged to notify Green Road promptly of any accident, injury, property damage, or service-related incident.

Where an incident involves a local operating provider, Green Road may refer the matter to that provider and its insurer for initial assessment and handling.

Green Road will cooperate reasonably in facilitating the exchange of relevant information and communications.

Referral of a claim to a local provider or insurer does not prevent the customer from exercising any legal rights or remedies available against Green Road or other responsible parties.

6.7. Travel Insurance Recommendation

Green Road strongly recommends that customers obtain appropriate travel insurance covering medical emergencies, personal accidents, trip interruptions, cancellations, and loss of personal belongings.

Travel insurance purchased by customers is separate from any insurance maintained by Green Road or its local service providers.

7. Governing Law and Dispute Resolution

7.1. Governing Law

These Terms and Conditions and the contractual relationship between the customer and Green Road Travel Group LLC shall be governed by and interpreted in accordance with the laws of the State of Wyoming, United States of America, except where mandatory provisions of applicable law require otherwise.

7.2. Contractual Disputes

Any dispute arising from reservations, payments, cancellations, refunds, or other contractual matters involving Green Road Travel Group LLC shall initially be addressed through direct communication with Green Road in an effort to reach an amicable resolution.

If a resolution cannot be reached, such disputes shall be submitted to the competent courts of the State of Wyoming, United States of America, to the extent permitted by applicable law.

7.3. Incidents and Claims Arising in Costa Rica

Accidents, personal injuries, property damage, or other incidents arising from services physically performed in Costa Rica shall ordinarily be reported and initially addressed through the local operating provider, its applicable insurance representatives, and the appropriate Costa Rican authorities, as circumstances require.

Claims involving the conduct, operations, or legal responsibilities of local service providers may be subject to the applicable laws and jurisdiction of Costa Rica.

Nothing in this provision prevents customers from pursuing claims against Green Road Travel Group LLC where permitted by applicable law.

7.4. Good Faith Resolution

Green Road is committed to addressing customer concerns fairly and professionally.

Customers are encouraged to contact Green Road through its official communication channels before initiating formal proceedings, allowing a reasonable opportunity to review the circumstances and explore an appropriate resolution.

This process does not restrict any legal right to seek assistance from competent authorities or courts.

7.5. Mandatory Legal Rights

Nothing in these Terms and Conditions shall deprive customers of mandatory consumer protections, legal remedies, or jurisdictional rights that cannot lawfully be excluded or waived.

8. Privacy and Personal Information

8.1. Collection and Use of Personal Information

Green Road Travel Group LLC collects and processes personal information necessary to manage reservations, process payments, coordinate travel services, communicate with customers, and fulfill its contractual and legal obligations.

Such information may include customer names, contact details, travel itineraries, flight information, passenger details, and other information reasonably required to arrange the requested services.

8.2. Sharing Information with Service Providers

Green Road may share relevant customer information with designated local coordinators, transportation providers, tour operators, aviation companies, and other authorized service partners when necessary to arrange or deliver confirmed services.

Only information reasonably necessary for the performance of the applicable services will be shared, subject to applicable privacy and data protection requirements.

8.3. Payment Information

Online payments are processed through authorized third-party payment service providers.

Payment information is handled according to the security standards and privacy practices of the applicable payment processor.

8.4. Privacy Policy

Additional information regarding the collection, use, storage, protection, and disclosure of personal information, as well as applicable customer privacy rights, is provided in Green Road Travel Group LLC's Privacy Policy, available through its official website.

8.5. Customer Communications

Green Road may contact customers by email, telephone, WhatsApp, or other communication channels provided during the reservation process for purposes related to bookings, service coordination, operational updates, and customer support.

Promotional communications will be handled in accordance with applicable marketing and privacy requirements.

9. General Provisions

9.1. Acceptance of Terms

By completing a reservation through Green Road Travel Group LLC's official website or authorized booking channels, customers acknowledge that they have reviewed and accepted these Terms and Conditions.

These Terms form part of the contractual agreement between the customer and Green Road Travel Group LLC, together with the applicable service description, confirmed reservation details, and any special conditions expressly accepted before payment.

9.2. Changes to Terms and Conditions

Green Road reserves the right to update or modify these Terms and Conditions to reflect changes in its services, business practices, or applicable legal requirements.

Any modifications will become effective upon publication on Green Road's official website, unless otherwise specified.

Changes will not retroactively alter the conditions of previously confirmed reservations without the customer's agreement, except where required by applicable law.

9.3. Accuracy of Website Information

Green Road makes reasonable efforts to ensure that the descriptions, images, prices, and information displayed on its website accurately represent the services offered.

Photographs, illustrations, and other visual materials may be used for reference purposes. Actual vehicles, equipment, or service arrangements may vary, provided that the essential characteristics and confirmed service category are maintained.

Certain website content and visual materials may be created or edited with the assistance of artificial intelligence tools. Photographs, illustrations, and other visual materials may be used for illustrative purposes and may not depict the specific vehicle, equipment, location, or service provider assigned to a reservation. The applicable service description and confirmed booking details define the services purchased.

9.4. Third-Party Services and External Links

Green Road's website may contain links to external websites or information provided by third parties.

Green Road does not control the content, security, or privacy practices of independently operated external websites.

Services purchased through Green Road remain subject to the applicable confirmed reservation conditions, regardless of whether independent providers participate in their execution.

9.5. Force Majeure and Extraordinary Circumstances

Green Road and its service providers may be affected by circumstances beyond their reasonable control, including natural disasters, severe weather, government restrictions, civil disturbances, transportation disruptions, or other extraordinary events.

In such circumstances, Green Road will make reasonable efforts to communicate with affected customers and explore available alternatives.

Any resulting modifications, cancellations, or refunds will be handled in accordance with the applicable provisions of these Terms and Conditions and mandatory legal requirements.

9.6. Severability

If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable by a competent authority, the remaining provisions shall continue in effect to the extent permitted by applicable law.

9.7. Language

These Terms and Conditions may be made available in English and Spanish for customer convenience.

Both versions are intended to communicate the same contractual conditions. Any differences in interpretation will be resolved in accordance with applicable law and mandatory consumer protections.

9.8. Official Communications

Customers may contact Green Road Travel Group LLC regarding reservations, service inquiries, modifications, cancellations, or other contractual matters through its official communication channels.

Website: www.greenroadcr.com

Email: info@greenroadcr.com

WhatsApp: +506 7254 7153

9.9. Entire Agreement

These Terms and Conditions, together with the confirmed reservation details and any special conditions expressly accepted by the customer, constitute the agreement governing the purchased services.

No additional condition shall modify a confirmed reservation unless accepted by the parties or required by applicable law.