Private Flights FAQs

The online fare is an initial, non-binding estimate. Before you pay, we confirm aircraft availability, your requested schedule, passenger and baggage load, luggage capacity, and the exact fees for your departure and arrival airstrips. Your final quote sets out the total price and applicable flight and cancellation terms for your review.

Our online flight inquiry brings your route, dates, preferred times, passenger details and luggage requirements together. You can add a return flight or another destination, with each leg estimated separately. Green Road reviews your plans with the aviation partner and follows up with availability and the final quote.

We provide an availability update within 2 business hours of receiving your inquiry during our operating hours. Business hours: Monday to Friday, 7:00 am to 8:00 pm; Saturday and Sunday, 7:00 am to 3:00 pm (Costa Rica time). Inquiries received outside those hours are reviewed when we reopen. If further checks are needed, we will explain what is pending; the update is not a booking confirmation.

Submitting an inquiry or viewing an estimate does not reserve an aircraft, and no payment is taken at the estimate stage. Once availability and the final quote are confirmed, we will provide the acceptance and payment steps. Your flight is confirmed when Green Road issues your booking confirmation.

The aircraft needed for your group and luggage, route requirements, exact airstrip fees and applicable passenger-related charges can affect the final price. If the original option is unsuitable or unavailable, we will explain the alternative and its cost before you decide.

Yes. We can check short-notice travel, return flights and journeys with several destinations. Each leg depends on suitable aircraft, crew and operating conditions. If your preferred arrangement is unavailable, we will help you consider another time, aircraft or ground connection.

Flights are operated by our certified aviation partners. Green Road is your trip coordinator, bringing together the flight arrangements and your wider itinerary. We confirm the operating carrier and aircraft details as part of your booking arrangements.

We match your route, group and luggage with the aviation partner’s aircraft options. Seat count alone does not determine suitability: total weight, baggage space and airstrip requirements also matter. Aircraft photographs show possible options; the model, configuration and availability are confirmed with your quote.

Yes. Helicopter transfers and tailored aerial tours are arranged on a custom basis, depending on route feasibility, helipad or landing zone access, passenger load and aircraft availability. Email your trip outline, travel dates, passenger count and preferred landing locations directly to Green Road at info@greenroadcr.com. Our team will review the logistics with our aviation partners and prepare a custom quote.

Accurate weights help the aviation partner complete the aircraft’s weight-and-balance calculations and plan a suitable load for your flight. Please provide each traveler’s actual weight, including children, and the weight of all luggage. This lets us resolve capacity questions early and reduce last-minute changes.

The allowance depends on the aircraft and your journey. The online form collects bag counts and the group’s total luggage weight in pounds. Please also provide bag dimensions, particularly for larger items, so we can confirm both weight and storage space. Your approved allowance is confirmed before you accept the final quote.

Please include the item’s dimensions and weight in the special-luggage notes. We will check whether it fits the aircraft’s access opening and storage space, as well as its loading limits. If it cannot travel on the proposed aircraft, we can explore a different aircraft or a separate ground arrangement and explain the cost.

The inquiry form asks for the number of passengers, the weight of each passenger and your luggage details, which we use to identify suitable aircraft. Names, passport details, nationality and dates of birth are not needed for your quote: our team will request the passenger identification required for your flight by email during follow-up. We will confirm the documents required for your itinerary and your airport meeting point before travel.

Let us know as soon as possible, even after receiving a quote. A new traveler, a corrected weight or extra luggage may affect the aircraft’s suitability. We will check the change with the aviation partner and explain any effect on your arrangements or price.

Your connection needs time for immigration, baggage collection, customs, charter check-in and any transfer between airports or terminals, plus a buffer for delays. Share your airline, flight number and scheduled arrival time so we can recommend a suitable charter departure with the aviation partner. The required interval is itinerary-specific; an airport change or late arrival may mean a later flight or an overnight stay.

Please let Green Road know as soon as you learn of a delay. We will check whether the charter can be rescheduled and help adjust any ground connections. A later departure depends on aircraft, crew, airstrip and operating conditions; we will explain available alternatives and any additional costs. The charter is not automatically held for a delayed airline arrival.

Yes. We can coordinate a private airport transfer or a vehicle and Private Driver for agreed hours alongside your flight. These services are optional and quoted separately, so you can see the cost of each part of your journey. Ground transportation is not included in the flight fare unless expressly listed in your quote.

Please include every traveler, including infants, and share their ages and weights. We will confirm suitable seating and any child-restraint requirements with the aviation partner before booking. If you plan to bring a child seat or stroller, include its dimensions and weight so we can check the arrangements.

Pet travel requires approval for the specific aircraft and route. Tell us the animal’s type, size and weight, along with the carrier’s dimensions and weight. We will confirm the operator’s conditions, any required documents and applicable charges before you commit. Please identify assistance-animal needs when making your inquiry.

Please describe the assistance needed for boarding and seating, and any wheelchair or mobility equipment, including its dimensions, weight and battery type if applicable. We will review access and handling with the aviation partner, confirm what can be accommodated and help coordinate suitable ground transportation.

The operating aviation partner decides whether a flight can proceed safely. If weather disrupts your plans, Green Road will coordinate available alternatives, which may include a revised departure, another suitable airport or a private road transfer. We will explain the options and any changes in cost before you accept a new arrangement. Refunds and rebooking follow the terms of your confirmed flight.

Contact Green Road with your booking reference as soon as your plans change. We will explain the options under your flight’s terms and check availability for any revised itinerary. Cancellation conditions are included in your final quote before payment; changes may carry a fee or require a new quote.

Email info@greenroadcr.com with a brief outline of the flights, activities or ground services you would like to book. We will review your plans and let you know whether a promotional code is available for your reservation. Any applicable discount will be reflected in the quote for your review.