Private Transfers and Shuttles FAQs

These details help us identify the correct flight arriving in or departing from Costa Rica, with the right airport, date and local time. They also give our office team and driver the information needed to keep an eye on your flight and coordinate your transfer.

Our system suggests pickup 30 minutes after your flight’s arrival to allow time to begin the arrival formalities. This is a planning reference, not a rigid meeting deadline. Our office team and driver keep an eye on your flight and coordinate collection around your actual arrival.

Your airport pickup includes up to 90 minutes of waiting from your flight’s actual landing time at no extra cost. If you need more time, please stay in touch with Green Road so we can help coordinate your pickup. Waiting beyond the included 90 minutes is available at $25.00 USD per hour, all mandatory fees included, subject to confirmation by our team. If arrival formalities or other circumstances delay you, please keep our office informed so we can plan your pickup and any additional waiting. If you do not communicate with our office, your service may be considered cancelled. In that case, the full cancellation penalty will apply, as set out in our Terms and Conditions.

We send your driver’s details either the day before or on the day of service, making it easier to find one another. Your confirmation will also include meeting instructions specific to San José International Airport (SJO) or Guanacaste Airport in Liberia (LIR), along with emergency contact details. If you need help at the airport, contact Green Road and we will help you connect.

Our office team and driver keep an eye on your flight. If it is delayed or cancelled, you miss a connection, or your airline gives you a different flight, please send your updated itinerary as soon as possible to info@greenroadcr.com or via WhatsApp at +506 7254 7153. We will help review your pickup arrangements. Rescheduling and cancellation conditions are explained in our Terms and Conditions.

Yes. You can provide an expected arrival date and approximate time, then share your flight details later. Green Road will follow up by email. Your selected service’s payment or review process still applies, and the exact pickup arrangements are confirmed once your flight information is available.

Green Road offers private transfers only. Your vehicle and driver are reserved exclusively for your party for the agreed journey; you will not share the ride with other travelers. We arrange private airport transfers, hotel-to-hotel transportation and connections across Costa Rica, with door-to-door service where vehicle access permits.

The price is for your selected vehicle and journey, rather than an individual seat. Our range includes vans, larger group vehicles, high-end options and selected electric models. Vehicle availability varies by route and travel date, so a vehicle offered for one journey may not be available for another. Some limited-availability vehicles are offered on request while we check the arrangements for your chosen route and dates. Your route, vehicle and selected extras determine the total.

It means we need to confirm vehicle availability before finalizing your reservation. You can continue planning, select available extras for eligible routes and submit your request without payment. This is particularly useful for high-demand vehicles available in smaller numbers. We will confirm the arrangements and price for your review before sending the payment link.

Yes. Integrated Google Maps search helps you identify your pickup and destination, including places beyond our standard routes. Even when an instant price is unavailable, you can submit the locations, journey details and available extras together. This gives our team the information needed to assess access and prepare a clear custom quote, with no upfront charge or obligation to book.

For immediate-booking services, confirmation follows successful checkout and payment. If any service in your trip needs manual review, the whole booking is submitted as a request without payment. Green Road will respond within 24 hours with the arrangements and next steps for confirmation and payment.

Yes. The booking form supports one-way, round-trip and multi-leg journeys, with separate details for each leg. You can also combine transfers with other Green Road services in your cart, keeping your itinerary and requests together.

Choose for both passenger capacity and luggage space. Include every traveler, including infants and children, and tell us about large suitcases, strollers, surfboards or mobility equipment. If the fit is uncertain, we will help identify a suitable vehicle before confirming your arrangements.

You can visit “Our Vehicle Options” on our website to explore detailed specs, seating capacities, and luggage configurations for each vehicle class. Please note that the sleek black vehicle renders shown on our homepage serve purely as a general visual concept and representation; they do not mean your assigned vehicle will strictly be black. To view realistic photos of our actual fleet models, simply click into each individual vehicle’s dedicated landing page.

Yes. Selected point-to-point routes offer optional activities and experiences along the way. If add-ons are available for your route, you will see them during the booking process, with the route, visit duration and order of stops considered as part of your journey. You are welcome to choose an experience or skip this step if you only need transportation from your pickup point to your destination. These add-ons are not offered on airport-arrival pickups, where flight and arrival delays can affect the schedule.

Green Road will send your confirmed pickup time so the transfer and selected experiences follow the planned order and allow time for the complete itinerary. Our local team handles these journeys regularly and coordinates the details for you. Traffic and operating conditions can still affect timing; we will help with any necessary adjustments.

For transfers other than journeys to the airport, rides lasting up to one hour do not include stop time. Rides lasting more than one hour and up to two hours include up to 30 minutes of stop time; rides longer than two hours include up to one hour. You can use this time for meals, restroom breaks or photo stops along your route. Meals, admission tickets and paid experiences are separate unless expressly included. Transfers to SJO or Guanacaste Airport (LIR) include brief pit stops only.

Yes. Extra time for stops along your booked route costs $30.00 USD per hour, all mandatory fees included. Please provide your planned stops and visit durations when booking, or contact us at info@greenroadcr.com or via WhatsApp at +506 7254 7153. Our office team will review the itinerary and confirm the extra time and total price. Detours require separate review and may affect the cost. Requests during the journey depend on driver and vehicle availability and must be approved before extending the service.

Yes. Include the location and intended visit duration in your booking notes, or contact us at info@greenroadcr.com or via WhatsApp at +506 7254 7153 with your request. Our office team will check whether the stop fits your route and schedule. Any detour must be reviewed separately, with the arrangements and any additional charge confirmed before approval.

Yes. You can select and purchase child seats or boosters in the Extras step when booking. Each seat costs $10.00 USD per transfer leg, all mandatory fees included. The charge covers preparation and handling so your child receives a clean, quality seat. If you are unsure which option to select, we will be happy to help.

Child seats are not mandatory on licensed Turismo buses. In SUVs, an appropriate child restraint is required for children under 12 who are shorter than 1.45 m. For your child’s safety and comfort, you are welcome to request a suitable seat on a Turismo bus where it can be correctly fitted. We will be happy to help you choose the right option.

Please provide the exact location and any instructions from your host. Steep driveways, rough roads or restricted entrances may require a different vehicle or a local connection. We will review the options and explain any additional cost before confirming.

Tell us about the assistance required and your equipment’s dimensions and weight, including whether it folds. We will check vehicle access and storage together and confirm the arrangements before travel.

Bottled water is included. Bilingual drivers and in-vehicle Wi-Fi are subject to availability. If either is important to your journey, mention it in your booking notes so we can check.

Please tell us your pet’s size and carrier details in advance. A $50.00 USD cleaning fee, with all mandatory fees included, may apply when your pet’s size or shedding calls for deep cleaning. We will explain any anticipated pet charge before confirming. Service dogs are welcome at no extra cost; let us know in advance so we can coordinate the arrangements and explain any applicable identification requirements.

Costa Rica’s winding roads can be uncomfortable for some travelers. We recommend bringing a suitable sickness bag for each passenger; your driver may also have bags available. Please speak up early if you feel unwell so the driver can look for a safe place to stop. If vomiting in the vehicle requires deep cleaning, a $50.00 USD cleaning fee applies, with all mandatory fees included. Preparing ahead helps keep the journey comfortable for everyone.

Our booking system recommends a pickup time using your journey and flight details, with time allowed for the drive and airport procedures. We have done the planning to help you reach the airport comfortably. Prefer a different time? You can enter your choice, and our team will review it and send a separate email confirming the arrangements. A later pickup reduces your time buffer; the applicable conditions are explained in our Terms and Conditions.

Airport-bound transfers include brief pit stops for essential restroom or comfort needs. The usual stop-time allowances do not apply. If you would like a longer stop or visit, let us know during booking; a message in the booking flow will highlight this. Our team will review the request and confirm any extra charge and adjusted pickup time so your airport arrival remains the priority.

Please contact Green Road as soon as possible. Hotel and other non-airport pickups include a complimentary waiting period of 15 minutes. Additional waiting may be available for $50.00 USD, with all mandatory fees included; our team will confirm availability and the charge before extending the service.

Yes. Late-night service (8:30 p.m.–4:00 a.m., Costa Rica time), early pickups and routes affected by heavy traffic, particularly around San José, may carry a supplement. Early and late service charges help us coordinate a properly rested driver and the necessary operating arrangements. Applicable booking supplements are clearly shown before you pay or accept a quote. Any other route or service charge will also be identified, so you can review the full total.

Contact Green Road at info@greenroadcr.com or via WhatsApp at +506 7254 7153 with your booking reference and the change you need. We will help review the available options. Amendment, cancellation and no-show conditions are set out in our Terms and Conditions.

Yes. Enter the code with your request so it reaches Green Road with your trip details. Any applicable discount will appear in the price we send after review. Discounts are subject to their conditions and may not be available during high season or on every service.

Planning several activities or combining services? Contact us at info@greenroadcr.com or via WhatsApp at +506 7254 7153 with a brief outline of your plans. We will review the services and travel dates and let you know whether a promotional code is available.